Find the cause. Fix it. Write it down.

01Diagnostics

27 read-only checks

Diagnostics look and report. They don't change the computer. Each one covers a specific area and explains what it found.

• Group Policy Health
• Protected System File Verification (SFC)
• Windows Disk and File-System Health
• Windows Image Health (DISM)
• Windows Installer Diagnostics
• Windows Servicing Readiness
• Windows Update Diagnostics
• Battery, Power and Sleep Health
• Computer Summary
• Dell Hardware and Firmware Health
• Device Driver Health
• SSD and Physical Disk Health
• BitLocker Encryption and Recovery Key Health
• CrowdStrike Sensor Health
• GlobalProtect Health
• Hybrid Join, PRT and Kerberos Health
• Machine Certificate Health
• DNS Registration and Mismatch Check
• HOSTS File Diagnostics
• IP Configuration
• VPN and Proxy Detection
• Wireless Network Health
• Intune and SCCM Co-management Diagnostics
• Virtual Desktop and FSLogix Health
• Chrome and Chrome Management Troubleshooting
• Microsoft 365 Apps and Outlook Health
• Printer Troubleshooting

02Actions

15 repairs, each behind a confirmation

When a finding needs a fix, actions make the change. Anything that changes the computer asks for your explicit confirmation first, and you can cancel a running task.

• DISM RestoreHealth
• Force Group Policy Refresh
• Repair Windows Installer Service
• Repair Windows Update Services and Cache
• Windows Startup and Logon Trace Management
• Restart Device
• Shut Down Device
• Manage Local Administrator Membership
• Move Computer to Active Directory OU
• Remove User Profiles
• Flush DNS Cache
• Repair DNS Cache and Registration
• Trigger Configuration Manager Client Actions
• Managed Application Uninstall
• Clear Print Spooler Queue

03Log collection

The right logs, in one bundle

8 log collectors gather the files and event logs each area actually needs, with limits on how much they collect, so escalations arrive with the evidence attached.

• Windows Startup and Logon Trace Collection
• Windows System Log Collection
• CrowdStrike Log Collection
• GlobalProtect Log Collection
• Network Log Collection
• Endpoint Management Log Collection
• Chrome Log Collection
• Printing Log Collection

For example, printing log collection gathers driver logs and PrintService events without collecting the content of print jobs.

04Troubleshooting packs

11 packs for common problems

A pack runs a curated set of modules in one go. Start with the symptom and let the pack run the checks. Technicians can build their own packs.

• Chrome Management Troubleshooting
• Diagnostic Analysis
• Endpoint Agents Health
• General System Health
• Group Policy Troubleshooting
• Hardware Health
• Network Reset
• Network Troubleshooting
• Printer Troubleshooting
• ServiceNow Device Context
• System Image Health

Each pack's description says whether it changes anything. The Group Policy pack, for example, runs the read-only assessment and leaves the forced refresh for you to start separately.

05Reports

Results you can hand over

Export what you found for the ticket, the next technician, or the customer.

JSON

Structured results for scripts and other tools

CSV

Rows for a spreadsheet

HTML

A branded, readable report

ZIP

A support bundle with results and collected files

Redaction

Configurable, so you control what leaves the building

06Local and remote

At the desk or across the network

Run modules on the computer Muon Insight is running on, or on a remote computer over WinRM, using your own signed-in Windows identity. 49 of 55 modules support remote computers.

• A Connection Tests page reports DNS, TCP, WS-Management and authorization results separately, so you know which layer failed.
• Files staged on the remote computer are removed after each run.
• The app never changes TrustedHosts, firewall rules, WinRM listeners or credentials.

07Rules engine and multi-computer runs

From raw data to a verdict

A rules engine interprets module results and marks each finding OK, warning or critical. Run the same check on several computers and use the comparison and roll-up views to see which ones need attention.

• OK
• Warning
• Critical

4 analyzer modules add deeper interpretation:

• BSOD Collection and Basic Analysis
• Directory Size Analyzer
• Process Analysis
• System Health Rules

08Live dashboard

Watch the computer while you work

A live dashboard shows CPU, memory and disk activity for the selected computer, so you can see the effect of what you're doing.